Terms of Service

1. About these terms

Kidstrument is supplied by Kidstrument Music Tuition Limited, company number 10551429, whose registered office is shown below. “Kidstrument”, “we”, “us” and “our” refer to that company. “Customer” means the school or organisation that orders, receives a trial of or subscribes to the service. “Authorised user” means a member of staff permitted by the Customer to use it.

These terms apply when a Customer or authorised user accesses our public website, teacher platform, trial, subscription, teaching content or support. By doing so, the Customer and user agree to these terms. If you do not agree, do not use the service.

2. Who may use Kidstrument

• Accounts are for authorised school or organisation staff aged 18 or over, unless we agree otherwise in writing.
• Kidstrument is teacher-led. Pupils must not be given staff credentials or individual accounts.
• A user must have permission from the Customer and provide accurate, current information.
• The person placing an order or accepting these terms for a Customer confirms they have authority to do so.

3. Accounts and school responsibilities

The Customer is responsible for:

• deciding which staff may use the service and removing access promptly when it is no longer needed;
• keeping account information accurate and ensuring credentials are individual, confidential and not shared;
• maintaining suitable devices, supported browsers, internet access, classroom supervision and local backups or exports it requires;
• all activity under its accounts unless caused by our breach; and
• notifying help@kidstrument.co.uk promptly about suspected unauthorised access or a security incident.

We may require a password reset, suspend a credential or take other proportionate security action where an account appears compromised.

4. Trials and subscriptions

A free trial is for genuine evaluation by the named school. Unless an order or written offer says otherwise, a trial lasts for the period shown when it is activated. We may refuse, limit or end duplicate, abusive or fraudulent trials. A trial does not become a paid subscription unless the Customer places or accepts an order.

Paid access is provided for the plan, school coverage and subscription period stated on the accepted quote, order, invoice or checkout confirmation. School licences may be used only by the named Customer and its authorised staff. They may not be pooled with, assigned to or resold to another organisation without our written agreement.

Renewal, notice and cancellation arrangements are those stated in the Customer's order or invoice. If those documents do not provide for automatic renewal, the subscription will not automatically renew. Ending a subscription does not cancel fees already due.

5. Fees, invoices and taxes

The Customer must pay the fees and any applicable VAT in the amount, currency and timeframe stated in the order or invoice. The Customer must provide valid purchase-order or billing information where its own process requires this; an internal purchasing process does not postpone an agreed payment date.

If an undisputed amount remains overdue after notice, we may charge statutory interest and reasonable recovery costs where the law permits, and may suspend paid access until the account is brought up to date. The Customer should raise a genuine invoice dispute promptly so both parties can try to resolve it before suspension.

6. Acceptable use

Customers and users must not:

• share credentials outside the authorised school team or allow pupils to use staff accounts;
• copy, record, download, republish, sell, sublicense or distribute substantial parts of the service except where a feature or written licence expressly permits it;
• use automated tools to scrape, index, extract or train a model on Kidstrument content;
• reverse engineer, bypass access controls, probe vulnerabilities, disrupt the service or introduce malicious code;
• upload unlawful, infringing, discriminatory, harmful, defamatory or confidential material;
• use the service to identify, profile or make significant decisions about pupils;
• remove copyright, trade mark or ownership notices; or
• use Kidstrument in breach of law, school policy, safeguarding duties or another person's rights.

Reasonable classroom display and use of resources by authorised staff at the licensed school is permitted during the subscription. Contact us if you need a wider licence or accessible copy.

7. Material added by users

The Customer retains ownership of material its users enter into Kidstrument. The Customer gives us a non-exclusive licence to host, copy, process and display that material only as needed to provide, secure, support and improve the contracted service, and to meet legal duties.

The Customer confirms it has the rights and lawful basis needed for anything its users add. Users must keep notes professional, relevant and minimal and must not include identifiable pupil data, special category data, confidential assessment detail or safeguarding records. We may remove material that breaches these terms or creates a security or legal risk.

8. Our content and intellectual property

Kidstrument and its licensors own the service, software, design, activities, videos, audio, text, graphics, trade marks and other content, except material clearly identified as belonging to someone else. The subscription grants a limited, non-exclusive, non-transferable and revocable right for authorised staff to use that content for the Customer's internal teaching during the access period.

No ownership transfers to the Customer. Feedback may be used to improve Kidstrument without restriction, but we will not identify the person who gave it without permission.

9. Privacy and pupil information

Our Privacy Policyexplains how we handle personal data. Where we process personal data for a school as its processor, the parties' order, data processing terms or other written agreement applies. Each Customer remains responsible for its own privacy notices, lawful bases, user permissions and instructions.

Kidstrument does not provide pupil accounts. Customers must not use staff fields or teacher notes as a pupil record, safeguarding system, medical record or special educational needs database.

10. Availability, maintenance and changes

We aim to provide a reliable service but do not promise uninterrupted or error-free access. Availability may be affected by maintenance, internet or supplier failures, security events and circumstances outside reasonable control. We will take reasonable steps to restore material service interruptions.

We may update features, content and technical requirements to improve safety, accessibility, curriculum usefulness or performance. We will not intentionally remove the core value of a paid plan during its current term without reasonable notice or a proportionate remedy where appropriate. External links and third-party services are not controlled by us and may have their own terms.

11. Suspension and termination

We may suspend or restrict access where reasonably necessary to address non-payment, a security threat, unlawful use, a material breach or risk to users or the service. Where the issue can be remedied, we will normally give notice and a reasonable opportunity to fix it, unless urgent action is needed.

Either party may terminate for a material breach that is not remedied within 30 days after written notice, or immediately for insolvency where law permits. Any right to terminate for convenience is set out in the order. On expiry or termination, access ends and the Customer should export any available records it needs before that date. Terms intended to survive, including payment, intellectual property, confidentiality and liability provisions, continue.

12. Responsibility and liability

Kidstrument supports professional teaching but does not replace teacher judgement, school policies, safeguarding processes, specialist SEND advice or statutory curriculum duties. The Customer remains responsible for lesson delivery, pupil supervision, suitability and local decisions.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that:

• neither party is liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill or opportunity;
• we are not liable for loss caused by the Customer's equipment, connectivity, misuse, unauthorised changes or failure to follow reasonable instructions; and
• each party's total aggregate liability arising from the service in a subscription year is limited to the fees paid or payable for that service in the 12 months before the event giving rise to the claim.

The financial cap does not apply to the Customer's obligation to pay agreed fees or either party's liability that cannot legally be limited. These allocations reflect the fees charged and the availability of insurance.

13. General terms and governing law

• Notices: legal notices must be sent to the registered office or the primary contact email on the order. Routine service messages may be sent by email or through the service.
• Assignment: the Customer may not transfer the agreement without our written consent. We may transfer it as part of a genuine business reorganisation or sale, provided this does not reduce the Customer's rights.
• Subcontracting: we may use suitable subcontractors while remaining responsible for our obligations.
• Entire agreement: these terms and the accepted order form the agreement and replace earlier discussions about the same service. Neither party relies on a statement not recorded in the agreement, without limiting liability for fraud.
• Severability and waiver: if a term is unenforceable, the rest remains effective. A delay in enforcing a right is not a waiver.
• Third-party rights: no person other than the parties may enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
• Changes: we may update these public terms for legal, security or operational reasons. Material changes affecting a current paid term will be notified reasonably in advance and will not apply retrospectively unless law requires it.

These terms and any non-contractual dispute are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory law requires otherwise.

14. Contact

Questions about these terms can be sent to help@kidstrument.co.uk, by phone on 0330 520 1638, or by post to the registered office in section 1.